Refund policy

Refund Policy

At Yuno Matcha, we are committed to ensuring your complete satisfaction with every purchase you make with us. We understand that the quality, freshness and provenance of our products are essential aspects for you, which is why we want to be transparent about this.

Product Provenance, Storage and Quality

We make it a point of honour to provide you with products whose provenance is verified, storage is optimal and quality is impeccable. Each item you order is carefully selected and stored in ideal conditions until shipment.

Return Policy

Since our products are food items, their freshness depends directly on how you store them after receiving your order. Unfortunately, for hygiene and food safety reasons, we cannot accept product returns once they have been delivered.

Liability in Case of Package Loss or Theft

We wish to emphasize that Yuno Matcha is not responsible for package losses or thefts once they have been shipped. We work with trusted carriers to ensure secure delivery of your orders, but unforeseen circumstances may occur. Once your order is placed, we will consider that you have fully understood this policy and accepted the risks associated with delivery.

Policy Regarding Price Display Errors

In the event of a price display error resulting from a technical or human issue, Yuno Matcha reserves the right to cancel any affected order and inform the client as soon as possible.

Commitment to Client Satisfaction

However, your satisfaction remains our absolute priority. If you have questions or concerns regarding your order, please do not hesitate to contact us. Our dedicated team is here to help you and answer all your questions.

Your Commitment

We thank you for your understanding and cooperation in this process. By ordering from Yuno Matcha, you accept our no return policy for food products and you commit to being satisfied with your purchases.

We thank you for your trust and continued support.
Sincerely,
The Yuno Matcha team.